Customer ServiceThe Customer service information that is collected from Handcrafted Belts and Buckles. Our use of your information: . Does Handcrafted Belts and Buckles share the information it receives? . Accessing and updating your information . Security . A special note about children's privacy . Privacy Policy changes . Contacting Handcrafted Belts and Buckles with question or comments. Our Customer Service Mission Statement: Our purpose is to express our commitment to quality, perseverance and business savvy by insuring our customer service will always get and deserve the best, by keeping on track with our goals and by staying on top of the latest industry trends to create an ever increasing customer service experience. What type of information does Handcrafted Belts and Buckles collect? Our goal is to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to make our products and services more efficient and customized to you. You are free to browse Handcrafted Belts and Buckles.com without revealing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us. What about Cookies and customer service? "Cookies" are small pieces of information that a web site will store on your computer's hard drive. Handcrafted Belts and Buckles will use cookies to identify you during your session, make our services easier to use and to store items in your shopping cart between visits. Cookies are never used to store sensitive customer information such as names, addresses, credit card numbers or passwords. Acceptance of cookies is not a requirement to browse the site; however our shopping cart does require the acceptance of cookies to work properly. Most browsers automatically accept cookies, but you can configure your browser to prevent that. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via the our website and our customer service assistant. Personally Identifiable Information This is information that you provide to us that is specific to you. We collect information such as your name, phone number, billing information, shipping information and other personal information as indicated on the forms throughout our site. You provide such information when you make a purchase, enter a contest or sweepstakes, fill out a survey or form, provide ratings or testimonials feedback, give or redeem a gift certificate, etc. Where possible, we indicate which fields are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular customer service feature. Our use of your information while providing you customer service We use the information we collect from you to improve our products and customer service and make your shopping experience more efficient and relevant. We review the actions of our visitors on an aggregate basis to determine customers' preferences. Handcrafted Belts and Buckles also conducts analysis and research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, from our server log files, contests or surveys. Contests and Sweepstakes When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to complete, execute and return an Affidavit of Eligibility, a Liability Release, and where lawful, a Publicity Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, to that party. Emails It is possible to register at Handcrafted Belts and Buckles.com as an email subscriber directly from our site or through another source upon registering; we will periodically send you newsletters and e-mails featuring exclusive sales, promotions and other members-only benefits. If you make a purchase on our site we will send you and order and shipping confirmation emails. If you are a subscribed member, we will also send you emails to collect ratings and testimonials feedback related to your purchase. If you'd rather not receive emails, please send us an email to our customer service department to change your preferences. Does Handcrafted Belts and Buckles.com share our customer service information it receives? The following describes some of the ways that your personally identifiable information may be disclosed: Fulfillment During the purchase process, we will share your information with certain intermediaries (e.g. UPS, APX, USPS, FedEx, Payment processors, Product Manufacturers) strictly to process and ship your order. Promotional Offers we provide with our customer service At times we may present or send offers to select Handcrafted Belts and Buckles.com subscribers on behalf of other parties. When we do this, we do not give that company your personally identifiable information without your consent. If you do not want to receive such communications, please edit your account preferences. Agents We employ other third parties to perform customer service (s) or functions on our behalf in order to improve our site, merchandising, marketing and promotional efforts, communications or other services. Those third parties include authorized contractors, consultants and other companies working with us (collectively, "agents"). They only have access to personal information needed to perform their functions, and may not share any personal information with others or use it for any other purpose than improving Handcrafted Belts and Buckles.com services and offerings. If you have made a purchase on the Handcrafted Belts and Buckles.com website, we may make your name and postal address available to pre-screened companies who have specific direct mail (e.g. catalog) product or service offers that we think may be of interest to you. We only share with these pre-screened companies the individual names and postal address of customers who have actually purchased products from us. If you do not want us to share your name and postal address information, simply follow the instructions in the section below titled "Accessing and Updating Your Information." We may also receive information about you from other sources (such as demographic information and purchase history) and add it to our information in order to make our marketing efforts more efficient. Advertisers We work with third party advertising companies to provide customer serve and track our ads. These third parties may serve other cookies. Our advertising partners use the anonymous, non-personally identifying information they collect from our site, in the aggregate, to help us better market and serve our customers. In the event that our advertisers collect any personal information on our behalf, it will not be used by them or disclosed to any third parties. Third Party Sites You may visit other web sites, through links on our site, which may collect, use and share your personal information in accordance with their own privacy policies. The information practices of those websites linking from or to our site are not covered by this Policy, and we encourage you to be very cautious before you disclose your personal information to others. If you register for Handcrafted Belts and Buckles.com on another web site or use a web site providing a service for Handcrafted Belts and Buckles.com that web site may provide personal information about you and your transactions back to Handcrafted Belts and Buckles.com. Legal Requests concerning customer service Handcrafted Belts and Buckles.com will cooperate with law enforcement inquiries. Handcrafted Belts and Buckles.com reserves the right to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability. Accessing and Updating Your Information You always have the opportunity to review and change the information you provide to us by logging into the site and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the Your Account section of the site. As a customer, subscriber, or contest entrant, you will occasionally receive e-mail communications about new Handcrafted Belts and Buckles.com products, special offers we think you'll like and requests for feedback. If you want to stop receiving our emails or to specify the communications you prefer to receive, you may unsubscribe or edit your profile at any time. You can do this through any of our emails, by visiting your account preferences page or sending us an email at ___________________. You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests. Security The Handcrafted Belts and Buckles.com Security Pledge protects you while you shop at Handcrafted Belts and Buckles.com so that you never have to worry about credit card safety. We guarantee that every transaction you make at Handcrafted Belts and Buckles.com will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Handcrafted Belts and Buckles.com. Handcrafted Belts and Buckles.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Mozilla, Safari, Microsoft Internet Explorer, and AOL's browser, so that only Handcrafted Belts and Buckles.com can read a buyer's personal information. We reveal only the last five digits of your credit card numbers when confirming an order. However, we will transmit the entire credit card number to the appropriate credit card company during order processing. We do not save or store or have complete credit card numbers. A special note about children's privacy You must be at least 18 years old to have our permission to use this site. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this service only in conjunction with your parents or guardians. Privacy Policy Changes Handcrafted Belts and Buckles.com reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.Contacting Handcrafted Belts and Buckles.com If you have further questions about Handcrafted Belts and Buckles.com Privacy Policy or comments on how we can improve the Handcrafted Belts and Buckles.com shopping experience, please do not hesitate to email us at______________. Need more help? You can refer to our Help Center or email one of our friendly Customer Help Specialists at email: _____________or call us at ____________You may also write to us at:Handcrafted Belts and Buckles Address: We always enjoy hearing from you and appreciate your business. Privacy Policy At Handcrafted Belts and Buckles.com your privacy and security is our highest priority. We believe that every purchase you make from our e-shop is a safe and secure transaction it is one of our customer service pledges. Security Our website uses 128-bit Secure Socket Layers (SSL) from Comodo. This process of encryption is to ensure that your purchase information is kept secure and cannot be accessed by anyone else. If you experience any problems when you try to buy items from our website, it is usually to do with how you have set up your security settings in your web browser. If you have set your Security Settings in Internet Explorer to 'high' then you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www. Handcrafted Belts and Buckles.com to your list of trusted sites. Your Orders We are committed to providing you with an easy and secure shopping experience at all times for all of our customers. In order to do this we need to gather certain pieces of information from you. Your name and address and e-mail address is required to send you catalogues and to deliver the products you have ordered.We will continue to review new security technologies as they become available and implement them into our website if we and our technical partners feel necessary.If you have purchased a belt or buckle from us we will have collected your e-mail address, telephone number, main address and credit card / debit card details. If you opt to have your order delivered to a third-party, we will also have their name and delivery address. The information we gather is for the sole purpose of helping us to deliver your order and to contact you if necessary. As part of our internal systems we also maintain an order history of purchases. This information allows you and us to track deliveries and review past purchases. Information of a general nature about how many 'hits' our website gets is also collected. Our system will monitor site traffic patterns which tells us which areas of the website are being visited more than others. This information plays a role in helping us build a more useful site in subsequent re-designs of our webpages. Cookies Our website does use cookies. These are small files of data sent to your web browser by a web server. Cookies do not harm your computer in any way. Cookies are there to keep track of the items in your shopping cart and act as useful markers when you move around our website. We also use software to track general browsing behavior on our website. This means that we can build up a picture of the most popular areas and paths through the site as well as identify any problem areas. Your Information We will NEVER exchange, sell or give away your e-mail address to other companies with out your permission. From time to time Handcrafted Belts and Buckles Ltd may offer you a reward for purchases made by sending you a special offer or discount we think might be appropriate, based on your order history. Also from time to time we will allow trusted partner sites to include their special offers within our e-mail communications. In the course of taking and processing your order, Handcrafted Belts and Buckles Ltd may have to disclose some of your personal information to our chosen service suppliers. These suppliers may include Royal Mail, Parcel Line, FedEx and TNT. We are also bound by the laws of the United Kingdom. By using this website, you agree to us using your personal information you have provided to Handcrafted Belts and Buckles.com and our trusted partners for these purposes only. Contact Us If you have any questions about anything to do with our site, please call us on ______________________ or e-mail us at Handcrafted Belts and Buckles. Unsubscribe You can unsubscribe from receiving our newsletter and special offers at any time by simply pressing ‘unsubscribe’ found at the bottom of any Handcrafted Belts and Buckles newsletter e-mail, or by sending your name and email address to Handcrafted Belts and Buckles. . We are here to provide you with the best customer service . We would like your feedback concerning our customer service either by email or phone.
Our Customer Service Mission Statement: Our purpose is to express our commitment to quality, perseverance and business savvy by insuring our customer service will always get and deserve the best, by keeping on track with our goals and by staying on top of the latest industry trends to create an ever increasing customer service experience.
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